Trainer – Technical Writer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Create, revise, and sustain technical and end-user documentation for enterprise applications and business processes.

• Produce user manuals, system guides, standard operating procedures, quick-reference documents, FAQs, job aids, and knowledge-base material.

• Convert intricate technical information into straightforward documentation suitable for both technical and non-technical audiences.

• Work alongside subject matter experts (SMEs), developers, engineers, business analysts, and stakeholders to collect and confirm documentation needs.

• Keep documentation up to date during application releases, enhancements, and process modifications.

• Develop and maintain standardized documentation templates, terminology, formatting, and quality benchmarks.

• Oversee document revisions, version control, and review processes.

• Evaluate existing documentation to enhance usability, precision, and consistency.

• Create and design training materials for instructor-led, virtual, and self-paced formats.

• Generate training presentations, facilitator guides, participant manuals, exercises, job aids, and various other educational resources.

• Provide technical and application training to end users and stakeholder groups.

• Perform training needs assessments to determine learning requirements for new systems or functionalities.

• Partner with SMEs to create accurate course content and learning objectives.

• Assist in train-the-trainer programs and knowledge transfer efforts.

• Gather feedback and assess training effectiveness.

• Facilitate user adoption for system implementations, upgrades, and modernization projects.

⛳️ Requirements

• Bachelor's degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related field; or equivalent relevant experience.

• Over 5 years of experience in technical writing, instructional design, technical training, or a combination of these disciplines.

• Proven experience in creating technical and end-user documentation for software or enterprise technology.

• Experienced in developing training materials and delivering technical or application-based training.

• Capability to translate complex technical ideas into clear, concise content.

• Experience collaborating with technical SMEs and business stakeholders.

• Excellent writing, editing, proofreading, presentation, and facilitation skills.

• Experience in developing content for both technical and non-technical audiences.

• Strong organizational abilities and capacity to manage multiple documentation and training projects.

• Familiarity with Agile software development or technology implementation environments.

• Proficient in Microsoft Office applications and contemporary collaboration/documentation platforms.

• Must meet applicable federal background investigation requirements.

• Preferred: Experience supporting federal government, federal healthcare, health IT, or other large technology modernization initiatives.

• Preferred: Experience in developing training and documentation for enterprise software applications.

• Preferred: Experience in supporting system implementations, migrations, or modernization projects.

• Preferred: Knowledge of accessibility standards, including Section 508, for electronic documents and training materials.

• Preferred: Experience with learning management systems (LMS).

• Preferred: Experience in developing eLearning or computer-based training.

• Preferred: Familiarity with Articulate 360, Adobe Captivate, Camtasia, SharePoint, or Confluence.

• Preferred: Experience in supporting Agile or SAFe delivery environments.

🏝️ Benefits

• Paid sick leave.

• Medical/Dental (optional).

• 401 (k) Retirement Plan (optional).

• Employer Paid Life Insurance.

• Employer Paid Short Term Disability.

• Optional Life Insurance.