Lead Technical Writer

This is a fully remote position, open to applicants in Connecticut, +36 more states.

📋 Description

• Create, update, and sustain technical documentation for Cisco Hypershield, Isovalent technologies, and associated enterprise solutions.

• Oversee comprehensive technical documentation initiatives for Hypershield networking and security solutions.

• Generate concepts, tutorials, operational documentation, technical references, training materials, and guides.

• Collaborate with engineering, solution architects, product management, and subject-matter experts to convert intricate technical concepts into straightforward documentation.

• Engage directly with products and technical environments to comprehend workflows, validate documentation, and identify any deficiencies.

• Produce content tailored for security engineers, network operations teams, platform teams, field engineers, and customers.

• Assist in advancing documentation practices, information architecture, and developer content standards.

• Work alongside a geographically distributed team during East Coast Time business hours.

⛳️ Requirements

• A Bachelor's degree in Technical Communication, Computer Science, Engineering, or a related discipline with 15+ years of relevant experience; or a Master's degree with 12+ years of relevant experience; or a PhD with 8+ years of relevant experience.

• 8+ years of experience as a Technical Writer supporting enterprise software products.

• Proven experience in providing technical leadership for documentation projects.

• Demonstrated experience in driving documentation projects from start to finish and managing documentation deliverables throughout the product lifecycle.

• Familiarity with networking, security, or cloud-native technologies, such as Kubernetes, Docker, Mesos, or similar technologies.

• Experience in creating user guides, technical documentation, and additional content for enterprise users.

• Ability to work effectively with a geographically distributed team with regular overlap during East Coast Time business hours.

• Preferred: hands-on experience with Kubernetes.

• Preferred: experience with Sphinx, Hugo, Read the Docs, Markdown, or reStructuredText.

• Preferred: experience utilizing GitHub, Git, or similar version-control workflows.

• Preferred: ability to translate technical knowledge into clear, precise documentation.

• Preferred: demonstrated written and verbal communication abilities.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program for eligible exempt employees.

• 80 hours of sick time off provided upon hire and each January 1st.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.