Trainee Technical Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate supplier relationship management by maintaining direct communication with banking institutions and partners to resolve issues and manage both internal and external requests.

• Assist in addressing low-complexity customer inquiries through phone, chat, email, and ticketing systems by offering solutions and encouraging customer self-sufficiency.

• Help in replicating customer issues and scenarios to understand and meet their needs effectively.

• Propose enhancements and fixes to the Product Owner, aiding in the evolution of the product.

• Support the development of improvements to support documentation and/or products, thereby minimizing the necessity for customer support.

• Contribute to development validation and testing, supporting the development process while ensuring the quality of solutions.

• Prepare demonstrations of product usage to assist customer integration, optimize go-live experiences, and enhance understanding of the solutions.

⛳️ Requirements

• Passion for working in customer support, with an emphasis on problem-solving skills.

• Familiarity with customer support tools, such as ticketing systems, chat, and email platforms.

• Basic understanding of programming logic.

• Availability for on-call shifts and standby duty as required.

• Basic theoretical knowledge of API functionality (a plus).

• Ability to quickly learn new technologies and processes (a plus).

• Capability to collaborate within a team and manage multiple requests (a plus).

• Expected behavioral competencies include: Work Management, Emotional Intelligence, Communication, Customer Focus, Innovation, Collaboration, Knowledge, and Proactivity.

🏝️ Benefits

• Flexible working hours with a 40-hour workweek (core hours: 9:00 a.m. to 5:00 p.m.).

• 100% remote work model available throughout Brazil.

• Home office allowance provided.

• Access to a Corporate University, development tracks, career plans, Individual Development Plans (IDP), training, and feedback opportunities.

• Investment in professional development through courses and certifications.

• Flexible benefits card that includes meal and food allowances along with other benefits – Mastercard network.

• Co-participation health plan (Unimed or PAM).

• Co-participation dental plan (Odontoprev).

• Amar.Elo Program offering weekly content on mental and emotional health.

• Investment in mental health through online therapy at a special, affordable rate.

• Provision of high-quality equipment.

• Special gift to celebrate birthdays.

• Opportunities for happy hours, celebrations, and recognition initiatives.

• Excellent management practices; the company is recognized by GPTW, CMMI, and FIA Employee Experience.

• MIXTRA program offering Gympass, pharmacy discounts, and more.