Trade Specialist – Customs Brokerage

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist with everyday client requirements, respond to inquiries, troubleshoot challenges, and identify solutions.

• Conduct audits of customs entries and released shipments for mistakes, discrepancies, and areas for improvement.

• Stay updated on CBP regulations and requirements from Partner Government Agencies.

• Investigate inquiries and translate regulations into actionable guidance.

• Liaise with clients, carriers, vendors, Customs, and internal teams to collect information and resolve issues.

• Create and maintain client work instructions, databases, FTA correlations, annual certificates, and other account documentation.

• Provide support for customs entry processing across various transportation modes as necessary.

• Mentor and coach team members on transactional processing, client expectations, and customs inquiries.

• Identify risks, exercise sound judgment, and make prompt decisions.

• Report directly to the Client Care Manager.

⛳️ Requirements

• In-depth knowledge of U.S. Customs regulations and guidelines.

• Advanced comprehension of customs entry and commercial invoice standards.

• Familiarity with Partner Government Agency requirements and entry data components.

• Understanding of tariff classification, General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.

• Outstanding client service and relationship-building capabilities.

• Strong analytical skills and problem-solving capabilities.

• Exercising sound judgment in time-sensitive decision-making.

• Experience navigating various client needs, nuances, and standard operating procedures (SOPs).

• Ability to manage competing priorities in a fast-paced environment.

• Clear, positive, and professional communication skills, both written and verbal.

• Proficient in customs brokerage software.

• Competent in Microsoft Outlook, Word, and Excel.

• Ability to work both independently and as part of a team.

• Over 3 years of experience in customs brokerage or a related field.

• Certified Customs Specialist (CCS) designation.

• An active U.S. Customs Broker License is required for remote candidates located more than 2 hours from a GHY office.

• Proven experience applying customs expertise to meet client needs and manage transactional processing.

• May be required to work on two statutory holidays each year.

🏝️ Benefits

• Flexibility for remote work.

• Performance-based bonus program.

• Comprehensive health, dental, and vision coverage, subsidized.

• Coverage for short- and long-term disability.

• Life and AD&D insurance coverage.

• Ongoing educational opportunities through an internal university.

• Leadership development programs.

• Participation in the Giveback Committee, Social Committee, and activities of Cultural Ambassadors.

• Flexible work arrangements based on experience and location.