Field Service Representative – Trainer, Military Health IT

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide both onsite and remote functional training, coaching, and refresher courses to military medical personnel, including support during unit or personnel transitions.

• Assist with military exercises, system fielding operations, and operational deployments, which includes preparing training equipment and aiding users in the field.

• Manage and resolve escalated application support issues at operational sites where local IT support is minimal, coordinating resolutions with technical teams as required.

• Aid in maintaining the continuity of medical application support in environments with limited, intermittent, or no connectivity.

• Work in collaboration with engineering, technical support, and vendor teams to report recurring application issues and facilitate effective solutions.

• Conduct assigned system administrator training and offer additional instructional or field-support as operational requirements evolve.

⛳️ Requirements

• Minimum of 3 years of professional experience in supporting JOMIS or theater medical systems, including BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.

• Qualified instructor, capable of delivering structured and formal training programs.

• Possession of an active U.S. Government Secret security clearance.

• Willingness and capability to travel extensively and deploy to various domestic, overseas, shipboard, and challenging operational locations.

• Preferred background in military medical or experience in supporting military healthcare operations.

• Preferred qualifications or hands-on experience with multiple JOMIS applications.

• Preferred experience with ServiceNow Mobile Offline.

🏝️ Benefits

• Company-sponsored certifications and opportunities for professional development.

• Career advancement and leadership opportunities.

• 401(k) plan with a 100% company match up to 6%.

• Comprehensive medical, dental, vision, life, and disability insurance.

• Generous paid time off and paid holidays.

• Provision of home-office equipment and support for remote work.

• Reimbursement for fitness and wellness activities.

• Weekly pay along with company team events.