Trade Desk Support Engineer – Night Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide Level 1 through Level 3 support for service requests and incidents.

• Work the night shift from 12:00 AM to 8:30 AM Central Time.

• Monitor and alert on critical trading system environments.

• Proactively identify and address production issues.

• Develop tools to enhance efficiency, stability improvements, and automation through scripting.

• Troubleshoot and resolve complex system issues.

• Execute production deployments of all infrastructure components.

• Offer off-hours pager support on a rotating schedule.

• Deliver prompt and professional customer service and production support to ensure smooth operations.

⛳️ Requirements

• A minimum of 3 years of relevant experience.

• Strong understanding of the UNIX environment and Unix commands.

• Knowledge of databases including SQL, MySQL, and InfluxDB.

• Proficient scripting skills in Python and Bash.

• Bachelor’s degree in Computer Science or an equivalent field.

• Exceptional interpersonal and communication skills are crucial.

• Ability to manage and track multiple ongoing tasks and issues is necessary.

• Detail-oriented approach to problem-solving.

• Capacity to perform under pressure in a dynamic trading environment.

• Ability to work both independently and collaboratively within a team.

• Preferred: Experience with Jira as a ticket/work request system.

• Preferred: Familiarity with Grafana, InfluxDB, and Icinga.

• Preferred: Experience in Linux desktop support.

• Preferred: Knowledge of version control systems such as Git and Puppet.

• Preferred: Experience with network troubleshooting and analysis.

🏝️ Benefits

• Eligibility for discretionary bonuses.

• Medical, dental, and vision insurance coverage.

• Options for HSA, FSA, and Dependent Care.

• Employer-paid Group Term Life and AD&D insurance.

• Voluntary Long-Term Disability, Life & AD&D insurance.

• Flexible vacation policy.

• Retirement plan with employer matching contributions.