Technical Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver remote assistance for hardware, software, and application issues to clients across the U.S. and Canada

• Act as the initial point of contact for customer technical inquiries

• Diagnose technical problems via phone and email

• Lead customers through resolutions using remote troubleshooting tools and clear, step-by-step guidance

• Collaborate with internal technical specialists when escalation is necessary

• Provide support for analytical instrumentation, chromatography, laboratory processes, technical products, and software

⛳️ Requirements

• A Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a similar STEM discipline

• Excellent verbal and written communication skills

• Strong analytical thinking and logical problem-solving skills

• Customer-oriented approach

• Willingness to learn and support technical products, software, and laboratory processes

• Basic familiarity with Microsoft Windows and computer systems

• Availability to work from 8:00 AM to 5:00 PM Pacific Time, Monday through Friday

• Previous laboratory experience through coursework, research, internships, or professional roles is preferred

• Familiarity with analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies is advantageous

• Experience with Agilent instruments or laboratory systems is preferred

• Prior experience in customer service, help desk, technical support, or laboratory assistance is a plus

🏝️ Benefits

• Eligibility for bonus

• Stock options

• Comprehensive benefits package

• Fully remote work arrangement currently available

• Occasional travel required