This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via the designated service channels

• Develop comprehensive step-by-step guides for the knowledge base

• Conduct system testing to uncover errors and address potential inquiries

• Engage in and facilitate specialized training sessions as required

• Ensure an exceptional experience for our customers, prioritizing their success

• Embrace a digital mindset, demonstrating curiosity about emerging technologies, and a keen interest in how Artificial Intelligence can enhance processes, experiences, and outcomes

• Collaborate with the Sienge Accounting & Tax product

⛳️ Requirements

• Bachelor’s degree in Accounting or in the process of obtaining one

• Experience in customer support within construction firms, real estate developers, or with industry-specific ERP systems such as Sienge, TOTVS, Mega, or similar platforms

• Prior experience supporting complex customers, particularly in Accounting and Tax workflows, including POC, issuing and receiving tax invoices, and submitting ECD and ECF

• Familiarity with customer service tools like Freshdesk, Zendesk, or comparable platforms

• Excellent interpersonal communication abilities, a strong analytical mindset, and superior written communication skills

• Knowledge or interest in Artificial Intelligence technologies, encompassing tools, applications, and concepts

• Preferred: completed or ongoing education in Business Administration, Economics, Accounting, or related disciplines