Senior Support Engineer, EMEA, APAC

This is a fully remote position, open to applicants in India.

📋 Description

• Manage the support queue for customers in EMEA and APAC, guiding them towards success.

• Identify customer issues and address the underlying causes rather than just the symptoms.

• Replicate customer issues within their specific environments.

• Submit pull requests for necessary bug fixes and enhancements.

• Serve as the technical advocate for the customer back to the engineering team.

⛳️ Requirements

• Reside in EMEA or APAC.

• Possess technical expertise and a strong familiarity with the LiteLLM product.

• Maintain a customer-centric focus to ensure users achieve success with the product.

• Emphasize addressing root causes instead of merely covering up issues.

• Be metrics-driven and dedicated to hard work.

• Capable of managing a high volume of tickets efficiently.

• Strong inclination towards thoroughly understanding problems.

🏝️ Benefits

• Health benefits.

• Dental benefits.

• Vision benefits.

• 401k plan with a 3.5% match.

• Equity.