Tooling Operations Administrator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Analyze and resolve intricate technical challenges across supported enterprise platforms, integrations, and dependencies.

• Offer technical guidance in Redwood RunMyJobs (RMJ), encompassing batch processing, scheduling, job chains, dependencies, monitoring, reporting, and recovery from failures.

• Conduct root cause analysis and suggest corrective measures.

• Assist in the design, configuration, testing, and implementation of platform enhancements and integrations.

• Discover opportunities to utilize AI and automation.

• Provide daily administration and operational support for enterprise platforms.

• Oversee critical workloads, troubleshoot issues, and coordinate recovery efforts.

• Manage platform configurations, access, permissions, service accounts, integrations, and operational settings.

• Monitor platform health and address incidents, alerts, service requests, and production challenges.

• Collaborate with internal teams and vendors to resolve operational concerns.

• Participate in a scheduled on-call rotation, including after-hours, weekends, and holidays.

• Support platform upgrades, patches, releases, configuration modifications, and scheduled maintenance.

• Conduct health checks and identify performance, stability, capacity, and security issues.

• Maintain integrations, connections, service accounts, certificates, and technical dependencies.

• Execute testing and validation following changes to platforms and infrastructure.

• Keep technical documentation, procedures, runbooks, troubleshooting guides, and knowledge articles up to date.

• Track and report incidents, batch failures, recurring issues, platform health, and operational trends.

• Document root causes, corrective actions, and lessons learned.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

• Extensive hands-on experience with Redwood RunMyJobs (RMJ) and enterprise batch processing.

• Experience in administering and supporting critical business enterprise technology platforms.

• Strong understanding of batch scheduling, job chains, dependencies, monitoring, troubleshooting, and failure recovery.

• Proficient knowledge of Windows/Linux, databases, APIs, file transfers, authentication, and enterprise integrations.

• Preferred experience with ITSM, monitoring/observability, developer tooling, automation, or similar enterprise platforms.

• Exceptional analytical, troubleshooting, communication, and problem-solving abilities.

• Capacity to learn and support multiple enterprise platforms while identifying opportunities for operational improvements through AI and automation.

• Willingness to participate in an on-call rotation and provide after-hours production support when necessary.

🏝️ Benefits

• Comprehensive healthcare, dental, and vision insurance effective from the first day of employment.

• Generous 401(k) matching after one year of service.

• Ample paid time off.

• Seven holidays observed.

• Exclusive discounts on premium merchandise.

• Dynamic Learning & Development programs.