Title Coordinator

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Coordinate extensive commercial transactions in a dynamic production setting.

• Set and oversee delivery schedules for large-scale, multi-site commercial transactions.

• Actively communicate any risks, delays, and necessary escalations.

• Address and assist First American Title NCS offices with title inquiries and requests via email, phone, and the customer service platform.

• Serve as the primary contact for internal clients and partners representing Back Office production teams.

• Act as a subject matter expert in back-office title production related to transactions involving multiple properties.

• Create and update procedures, policies, and training materials as required.

• Lead and guide teams located in strategic global areas.

• Ensure compliance with established procedures and implement new ones when necessary.

• Advocate for continuous improvement initiatives to boost efficiency and lower costs.

• Collaborate with the Production Supervisor and Operations Manager to monitor KPI reports.

• Identify and address trends that may jeopardize team performance targets.

⛳️ Requirements

• Minimum of 2 years of experience or knowledge in the Real Estate Industry.

• At least 2 years in a Customer Service position.

• Capability to independently prioritize competing demands, manage deadlines, and communicate the need for support or escalation.

• Experience in mentoring and training others.

• Exceptional attention to detail.

• Ability to thrive in a multi-disciplinary and fast-paced team environment.

• Strong analytical and problem-solving abilities.

• Positive and supportive attitude towards demanding customers.

• Excellent interpersonal and communication skills.

• Proven track record of achieving results.

• Advanced proficiency in Microsoft Office applications, including Excel, Access, PowerPoint, and Word.

• Good judgment in decision-making.

• Experience with Salesforce is an advantage.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Paid Time Off (PTO) and paid sick leave.

• Employee stock purchase plan.

• Inclusive workplace culture.

• Commitment to equal opportunity employment.