Therapist Enrollment Associate – Physical Therapy

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Review the enrollment information and accompanying documentation for therapists to ensure completeness, accuracy, and adherence to payer requirements.

• Prepare, submit, and monitor standard enrollment applications, rosters, demographic updates, re-credentialing requests, and termination applications within set timelines.

• Validate provider and practice information, including NPI details, practice locations, tax information, and state licensure.

• Manage assigned enrollment files from submission to approval, performing routine follow-ups with external insurance providers.

• Identify and resolve standard enrollment challenges, escalating non-standard or high-risk issues to the Enrollment leadership team.

• Enter, update, and maintain therapist, payer, clinic, and effective-date information in internal systems and databases.

• Keep thorough documentation of submissions, payer correspondence, status updates, and outstanding requirements.

• Communicate effectively and professionally with therapists, payers, partners, and internal teams to facilitate timely enrollment completion.

• Collaborate across functions with Credentialing, Onboarding, and Partner Success teams to provide a seamless therapist activation experience.

• Monitor operational metrics, achieve productivity standards, and contribute to ongoing workflow and documentation enhancements.

⛳️ Requirements

• Generally requires less than one year of relevant experience in healthcare administration, credentialing, enrollment, or operational support.

• Strong organizational abilities with careful attention to detail, accuracy, and data integrity.

• Excellent written and verbal communication skills for effective interaction with therapists, payers, and internal stakeholders.

• Capability to adhere to established procedures, prioritize tasks, and meet productivity and timeliness expectations.

• Proven problem-solving skills with the ability to recognize routine obstacles and know when to escalate complex issues.

• Proficient in working with internal databases, spreadsheets, and digital management systems.

• Ability to excel in a fast-paced, remote team environment while maintaining accountability and operational excellence.

🏝️ Benefits

• Opportunity to grow with a startup that is transforming the delivery of physical therapy.

• Supportive leadership with numerous opportunities for individuals who wish to advance alongside Luna.

• Full-time remote position.

• Paid Time Off, including holiday pay.

• 401(k) plan.

• Medical, dental, and vision coverage starting on the first of the month following your start date.

• Company-paid life insurance and many more benefits!