Temporary Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers about clients' products and services

• Deliver exceptional service with a friendly and professional demeanor

• Assist clients with questions regarding debit card incentives, orders, and account balances

• Efficiently handle a high volume of incoming calls

• Adhere to communication scripts for various subjects

• Determine customer needs, clarify details, conduct research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote additional products whenever opportunities present themselves

• Shift seamlessly between tasks while maintaining efficiency and composure

• Ensure punctuality and consistent attendance at scheduled times

• Maintain a positive and professional attitude in customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or support

• Additional 3-6 months of background experience in a call center or office environment is a plus

• Basic computer proficiency required

• Quick learner capable of working independently

• Strong verbal communication skills and active listening abilities

• Must be at least 18 years old

• A background check in accordance with state and federal laws is mandatory

• Must provide personal equipment and workspace

• Verified secure, reliable, high-speed internet service is required

• Established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or better

• 8GB RAM running Windows 10 or 11 64-bit

• Minimum screen resolution of 1280x768

• Dual monitors are required

• USB DSP headset is necessary

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not accepted

• Up-to-date antivirus software with a recent scan is needed

• Firewall must be enabled

• Hardwired modem or router connection is required; Wi-Fi or extenders are not permitted

• Must be available to work on the first and last business day of each month

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends)

• Paid training (typically lasts 2-5 days from 8:00am-5:00pm CST)