Customer Service Representative

This is a fully remote position, open to applicants in Idaho, +5 more states.

📋 Description

• Ensure that every customer inquiry is resolved promptly and with courtesy.

• Maintain comprehensive documentation of customer interactions.

• Investigate systems and consult with experts in other departments when necessary.

• Aim for resolution on the first contact whenever feasible.

• Communicate clearly and effectively in professional English, utilizing proper grammar and precise language.

• Simplify complex insurance concepts and benefits for a diverse audience without using jargon.

• Actively listen, understand, ask relevant questions, and keep accurate electronic records.

• Address customer concerns related to ABCBS health insurance products, services, and plans.

• Complete interactions following company policies, directives, and HIPAA privacy regulations.

• Manage complaints and challenging situations with empathy, negotiating fact-based solutions.

• Enhance product knowledge regarding benefits and eligibility across various business lines.

• Perform additional assigned tasks as required.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least two (2) years of experience in a specialized customer service role OR two (2) years of college coursework (minimum of 48 credit hours) alongside one (1) year of experience in a specialized customer service position.

• Skills in customer resolution, multitasking, active listening, keyboard proficiency, independent work, critical thinking, organization, attention to detail, both written and verbal communication, customer service, problem-solving, operating in a high-stress environment, and computer literacy.

• Must successfully complete the company proficiency assessment: Customer Service Assessment.

• Must work from home in Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance packages.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.