Temporary Business Intake Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Execute data entry for new client and new matter requests, ensuring precision, compliance, and adherence to service-level agreements.

• Conduct audits on data entry for new client and new matter requests.

• Uphold data-entry standards and ensure compliance with policies and procedures.

• Clearly communicate data-entry issues to users and provide necessary education.

• Revise client and matter data as required.

• Address inquiries from attorneys, legal personnel, Accounting, and Information Governance staff.

• Contribute to the information repository for client-specific requirements.

• Update matters for attorneys who are departing, including their information and matter closures.

• Monitor the Business Intake Inbox and process assigned requests.

• Revise client and matter addresses and contact information.

• Provide updates on the status of intake requests.

• Assist with administrative tasks and serve as departmental backup.

⛳️ Requirements

• Over 5 years of experience in general office tasks, which may involve data entry, filing, collaborating with office staff, or other related functions.

• GED or High School Diploma is mandatory.

• A BA/BS degree or significant industry experience is preferred.

• Excellent verbal and written communication abilities.

• Strong interpersonal skills.

• Capability to thrive in a fast-paced environment.

• Proficient customer service, analytical, troubleshooting, problem-solving, and follow-up skills.

• Exceptional attention to detail and quality control.

• Ability to perform effectively under pressure and meet deadlines.

• Strong time management skills.

• Capacity to manage stressful situations calmly and composedly.

• Ability to efficiently generate a high volume of detailed work, including extended periods in front of a computer.

• Proficient typing speed of 50+ wpm.

• Experience with Microsoft Office applications.

• Familiarity with document management software is preferred.

🏝️ Benefits

• Engaging assignments and opportunities for professional development and community participation.

• First Stop Health Telemedicine providing 24/7 consultations at no cost to employees.

• TELUS Health Employee Assistance Program.

• Optional Pet Insurance.

• Milk Stork virtual lactation consulting, breast milk shipping, and nutritional testing at no cost to employees.

• Access to the Peloton App.

• Access to the Headspace App.

• Paid sick leave accrued at a rate of 1 hour for every 30 hours worked.

• Temporary employees working a minimum of 30 hours per week may qualify for health insurance with optional HSA.

• Dental insurance coverage.

• Vision care services.

• Telemedicine and virtual short-term solution-based counseling services.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Employee assistance program available.

• Reasonable accommodations for disabilities or religious needs provided.