Temp-to-Hire Customer Service Representative

This is a fully remote position, open to applicants in Louisiana, +3 more states.

📋 Description

• Deliver first-tier customer service assistance for healthcare portals, account access, and various non-clinical inquiries.

• Professionally respond to incoming customer calls.

• Utilize provided scripts to collect essential caller information.

• Clear cache and cookies in web browsers and mobile applications.

• Generate and log straightforward support tickets.

• Precisely document customer details and service requests.

• Clearly and accurately identify and document customer issues.

• Refer unresolved tickets and calls to the relevant internal teams.

• Thoroughly document every call interaction.

• Provide clear, empathetic, and professional customer service.

• Uphold confidentiality and professionalism at all times.

⛳️ Requirements

• Must be a resident of New Mexico, Texas, Oklahoma, or Louisiana.

• High school diploma or GED (or equivalent experience) is required.

• Must have a hard-wired connection to the router.

• Familiarity with Microsoft Authenticator and the ability to explain its setup and usage to end users.

• Prior experience in customer service or technical support is essential.

• Experience in a call center environment is preferred.

• Basic knowledge of PC operations and desktop applications is required.

• Fundamental computer and data entry skills are necessary.

• Excellent verbal and written communication abilities are a must.

• Capability to multitask and solve problems in a fast-paced setting.

• Ability to maintain a calm, professional demeanor in difficult situations.

• Adaptability and self-motivation are vital in a remote working environment.

• Strong customer empathy and patience are essential qualities.

• Must complete a Speedtest by Ookla and provide a screenshot of upload/download speeds.

• The PC must be connected to the router via Ethernet for the speed test.

• Satellite internet is not supported.

• Experience with My Pres and My Chart is preferred but not mandatory.

• Familiarity with medical terminology is a plus but not required.

• Experience with Electronic Health Record (EHR) systems is preferred but not necessary.

🏝️ Benefits

• Equipment will be provided.

• Ongoing training opportunities will be available.

• Support for the pursuit of certifications will be offered.

• Opportunities for career development will be accessible.

• Technical certifications will be funded.

• Remote work from home is allowed.

• An inclusive workplace culture will be maintained.

• Access to leadership, including the CEO, will be provided.

• A supportive environment will be fostered.

• Equal opportunity employment is guaranteed.