Customer Service Representative II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through a maximum of two communication methods, such as phone, email, or chat.

• Deliver comprehensive information regarding products and services.

• Resolve intricate customer issues swiftly and effectively.

• Follow up with customers to confirm the resolution of their issues.

• Maintain accurate records of customer interactions within the organization's CRM.

• Manage escalated cases and ensure their efficient resolution.

• Handle high-pressure situations with professionalism.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for associated KPIs.

• Engage in training programs and ongoing learning modules.

• Work collaboratively with other departments to address customer concerns.

• Uphold a positive, empathetic, and professional demeanor towards both customers and colleagues.

• Execute additional tasks as assigned.

⛳️ Requirements

• At least 2 years of prior customer service experience, ideally in a call center setting.

• Excellent communication abilities, both oral and written.

• Familiarity and experience with a CRM system.

• Proficient in computer use and various software applications.

• Strong problem-solving capabilities.

• High attention to detail.

• Experience with email and back-office support.

• Preferred tools include Shopify and Zendesk.

• Must be available to work the specified schedule of 7:00 AM - 10:00 PM EST, from Monday to Sunday.

🏝️ Benefits

• Company-provided equipment.

• Competitive compensation.

• Government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO coverage starting on day 1.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional development.

• Employee Referral Program.

• Endless fun and growth opportunities.