Client Satisfaction Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver outstanding customer service support through Calls, Email, Chat, and Ticketing for clients, proctors, and candidates

• Handle incoming Calls, Tickets, Emails, and Chats routed to the Support queue

• Assist candidates and clients with eligibility reviews, registrations, application processing, and account support

• Engage in cross-training on other accounts to assist team members effectively

• Offer timely, knowledgeable, and supportive technical and administrative assistance to clients, proctors, and candidates utilizing online systems

• Communicate with clients and candidates via phone, tickets, and email in a timely and accurate manner

• Process scheduling and registration forms, including eligibility assessments as needed

• Organize and oversee CS projects to meet deadlines

• Address service requests promptly

⛳️ Requirements

• 1 to 3 years of experience in a blended process involving Email and Chat support

• Excellent Communication Skills in English (reading, writing, and speaking)

• Proficient in Microsoft Office applications

• Basic understanding of web-based applications

• Fundamental knowledge of various internet browsers and operating systems

• Strong problem-solving skills

• Highly professional written, verbal, and interpersonal communication abilities

• Strong listening capabilities

• Ability to write clearly and informatively, and edit work for grammar and spelling

• Team collaboration skills

• Availability for rotational shifts

• Core working days to be determined

🏝️ Benefits

• Competitive salary

• 100% company-funded medical coverage (for you AND your family!)

• Professional working environment

• Unlimited opportunities for growth

• Exceptional team atmosphere with a group of remarkable individuals