Customer Support Representative, On-Call, Afternoon/Evening Shift

This is a fully remote position, open to applicants in Greece.

📋 Description

• Act as the main point of contact for guest inquiries, requests, and concerns across various communication platforms, ensuring timely, clear, and professional responses.

• Evaluate guest issues, determine suitable solutions, and manage cases through to resolution, balancing guest satisfaction with operational needs and company policies.

• Collaborate closely with internal teams and external partners, as necessary, to ensure efficient and accurate issue resolution.

• Uphold a consistently high standard of service throughout all guest interactions, showcasing empathy, composure, and sound judgment, particularly in high-pressure or sensitive circumstances.

• Manage multiple requests simultaneously, effectively prioritizing tasks based on urgency, impact, and the overall guest experience.

⛳️ Requirements

• Outstanding verbal and written communication skills, with strong interpersonal abilities in both Greek and English.

• Robust time management and organizational skills, capable of handling multiple priorities.

• Well-honed problem-solving and decision-making abilities.

• Ability to thrive in a fast-paced, dynamic setting.

• Keen attention to detail and a sincere commitment to providing exceptional guest service.

• Customer-focused approach with a solid understanding of hospitality service standards.

• Previous experience in hospitality, guest relations, or other customer support roles is preferred.

• Proficient in the use of Google Workspace (G Suite) tools.

• Fluency in Greek and English is mandatory; additional languages are a significant advantage.

🏝️ Benefits

• Fully remote working arrangement, providing the flexibility to work from anywhere.

• Flexible, on-call working schedule during the shift from 17.30 to 23.30.