Temp-to-Hire Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Deliver first-level customer service assistance for Microsoft Office, customer-specific software, laptops, desktops, and mobile devices.

• Professionally respond to incoming customer inquiries via phone.

• Utilize provided scripts to collect essential information from callers.

• Generate and document straightforward support tickets.

• Precisely record customer information and service requests.

• Clearly identify and document customer issues in a comprehensive manner.

• Escalate unresolved tickets and calls to the appropriate internal teams as instructed.

• Thoroughly document each call interaction.

• Provide clear, compassionate, and professional support to patients.

• Assist patients with healthcare portals, account access, and other non-clinical inquiries.

• Uphold confidentiality and maintain professionalism at all times.

⛳️ Requirements

• Must reside in New Mexico, Texas, Oklahoma, or Arizona.

• High school diploma or GED (or equivalent experience) is required.

• A hard-wired connection to the router is essential.

• Prior experience in customer service or technical support is necessary.

• Experience in a call center environment is preferred.

• Basic knowledge of PC operations and desktop applications is required.

• Proficiency in computer usage and data entry skills is necessary.

• Excellent verbal and written communication abilities are essential.

• Strong attention to detail is a must.

• Ability to adhere to written procedures and scripts is required.

• Capability to multitask and troubleshoot in a fast-paced setting is necessary.

• Must maintain a calm, professional demeanor in challenging situations.

• Adaptability and self-motivation are essential in a remote work environment.

• Strong customer empathy and patience are required.

• Commitment to delivering high-quality service is essential.

• Dependability and punctuality are crucial.

• Satellite internet connections are not supported.

• Customer service experience is preferred but not mandatory.

• Familiarity with My Pres and My Chart is preferred but not mandatory.

• Knowledge of medical terminology is preferred but not mandatory.

• Experience with Electronic Health Record (EHR) systems is preferred but not mandatory.

• Candidates must complete a Speedtest by Ookla and submit a screenshot of their upload and download speeds.

• The PC must be connected to the router via an Ethernet connection.

🏝️ Benefits

• Continuous training opportunities.

• Support for obtaining certifications.

• Technical certifications funded by the company.

• Opportunities for career development.

• Ability to work remotely from home.

• An inclusive culture that welcomes applicants of all ages and backgrounds.

• Direct access to leadership, including the CEO.

• A supportive environment focused on transparency, communication, and collaboration.