Telesales Advisor, German

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Deliver telephone-based guidance and assistance to both current and potential Vodafone customers through proactive sales efforts.

• Assess customer requirements and offer customized advice regarding Vodafone products and promotions.

• Engage in sales negotiations and contract discussions.

• Foster and sustain positive relationships with customers while ensuring high levels of satisfaction.

• Recognize opportunities for sales, cross-selling, and up-selling.

• Promote and finalize sales of Vodafone products, plans, and supplementary services.

• Address customer objections effectively to enhance the conversion rate.

• Adhere to quality standards, sales protocols, and compliance regulations.

• Record customer interactions and completed sales in the appropriate systems.

• Meet established sales, quality, and performance KPIs.

• Participate in the ongoing enhancement of sales processes and customer outreach strategies.

⛳️ Requirements

• No technical expertise necessary.

• Strong sales capabilities and a focused approach to closing deals.

• Proficiency in the German language for providing telephone-based customer advice and support.

🏝️ Benefits

• Opportunity to work from home.

• Guaranteed weekends off (Saturday and Sunday).

• Flexible working hours within our service timeframe.

• Competitive commission structure in addition to a fixed salary.

• Private health insurance coverage.

• Meal subsidy provided via a meal card.

• Life insurance benefits.

• Mobile phone allowance.

• Continuous training and development opportunities.