Telehealth Nurse – Temporary (6 to 9 Months)

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the comprehensive delivery process for both new and existing customer accounts, from initial project scoping to final live deployment.

• Proactively reach out to service users to obtain informed consent, address any concerns, and schedule installations.

• Manage delicate discussions regarding capacity, guardianship, and digital inclusion.

• Coordinate with installers to ensure that each visit aligns with the service user's needs.

• Ensure recovery and maintenance of SLA compliance across all contracted accounts.

• Cultivate trusted relationships with frontline staff, team leaders, social workers, occupational therapists, and local authority managers.

• Navigate the complexities of health and social care organizations and address resistance to technology adoption.

• Oversee the ongoing health of key contracts, including partnerships with London local authorities.

• Conduct customer check-ins, collect feedback, identify obstacles, and explore opportunities for expansion.

• Represent the organization at continuing professional development sessions, webinars, and industry events.

• Assist sales, marketing, and product teams in utilizing correct sector terminology and content.

• Collaborate with the Chief Revenue Officer to scope projects and provide delivery insights for commercial proposals.

• Contribute to the strategic design of the managed service model, which includes ARC partnerships, installer recruitment, and team organization.

• Report on referral volumes, consent rates, installation timelines, and SLA performance to the CEO and CRO.

• Provide customer insights to inform product development.

⛳️ Requirements

• Significant experience in health and social care—either as a practitioner, technologist, or project leader (not merely an adjacent role).

• Demonstrated ability to establish trust with frontline care staff, social workers, and local authority professionals.

• Experience in managing complex, multi-stakeholder projects that involve sensitive human factors.

• Strong knowledge of consent processes, particularly regarding capacity and guardianship issues.

• Comfortable with both strategic discussions and hands-on execution—this role necessitates both skills.

• Resilient and adaptable—capable of adjusting when plans change unexpectedly.

• Specific experience with technology-enabled care (TEC), assistive technology, or remote monitoring.

• Background in or a solid understanding of domiciliary care or local authority commissioning.

• Experience in presenting to professional audiences or delivering continuing professional development/training.

• Awareness of the challenges surrounding digital inclusion for older adults and individuals living with dementia.

• Person-centered by nature—measuring success based on individual outcomes rather than solely on business metrics.

• Commercially savvy enough to recognize that sustainable impact relies on a viable business model.

• A natural communicator who can adjust your communication style from a service user's kitchen table to a local authority boardroom.

• Open-minded about job titles or role boundaries—willing to make calls and do what is necessary.

🏝️ Benefits

• Permanent remote work flexibility.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.

• Annual performance bonuses.

• Dedicated coaches provide an additional channel of support and skill development.

• Opportunities for professional growth.