Telecom Expense Project Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee and execute Telecom Expense Management projects from initiation to realization of savings.

• Lead comprehensive TEM projects, covering scoping, planning, implementation, and completion.

• Construct and verify telecom inventories of circuits, lines, devices, and contracts against carrier invoices.

• Conduct audits on invoices to identify rate errors, duplicate charges, unused services, and incorrect taxes or surcharges.

• Manage billing disputes with carriers and monitor credit recovery until resolution.

• Recognize and implement cost-saving opportunities, including service disconnections, plan optimization, and carrier consolidation.

• Assist in contract negotiations, RFPs, and renewals to achieve improved pricing and terms.

• Coordinate carrier transitions, site cutovers, and the installation of new services.

• Implement and configure TEM platforms, establish approval workflows, and create cost allocation structures.

• Monitor savings against established targets and provide regular status updates, risk assessments, and savings reports to clients and leadership.

• Collaborate with IT, finance, procurement, and carrier account teams to ensure project timelines are met.

• Document procedures and develop repeatable playbooks for future projects.

• Undertake additional tasks and projects as business requirements evolve.

⛳️ Requirements

• 3 to 5 years of experience in telecom expense management, telecom procurement, IT project management, or a related field.

• Proficient understanding of carrier billing, including voice, data, wireless, and circuit services.

• Demonstrated ability to manage multiple projects with competing deadlines effectively.

• Capacity to multitask and prioritize several projects simultaneously.

• Open to exploring new areas and working beyond comfort zones, with a flexible, proactive approach to tasks outside core responsibilities.

• Strong skills in Excel and data analysis.

• Excellent written and verbal communication skills with client executives and carrier representatives.

• Legal authorization to work in the United States.

• PMP, PMI ACP, or equivalent certification is preferred.

• Hands-on experience with a TEM platform such as Tangoe, Calero, or a similar system is preferred.

• Experience with carriers like AT&T, Verizon, Lumen, and T-Mobile is preferred.

• Background in a BPO, MSP, or telecom services setting is preferred.

• Experience in contract review and vendor negotiation is preferred.

🏝️ Benefits

• Competitive salary.

• Remote work options.

• Monday through Friday work schedule.

• Opportunities for career development.

• Collaborative work environment.