Telecom Billing Resolution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and resolve all issues related to client telecom carrier billing.

• Secure credits and refunds from carriers.

• Monitor and track open disputes to ensure timely resolutions, while maintaining comprehensive documentation for traceability and metrics.

• Ensure compliance with client financial controls, corporate policies, and telecom contract guidelines.

• Oversee compliance requirements associated with telecom billing and service level agreements (SLA’s).

• Act as a primary point of contact for carrier escalations, fostering strong partnerships while advocating for the company’s best interests.

⛳️ Requirements

• 10+ years of experience in telecom expense management and billing resolution.

• Exceptional attention to detail; demonstrated ability to identify and resolve billing discrepancies.

• Practical experience in auditing telecom invoices (voice, data, and wireless).

• Familiarity with telecom billing systems, carrier portals, and contract terms.

• Hands-on experience in wireline and wireless telecommunications services, including knowledge of carriers, billing structures, and contract terms.

• Proficient in MS Excel and data analysis tools to manage and reconcile large datasets.

• Experience with telecom expense management (TEM) platforms or specialized billing software.

• Familiarity with CRM systems (Salesforce, MS Dynamics, etc.).

• Strong communication, leadership, negotiation, and conflict resolution skills.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.