Billing Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the Billing Inbox

• Perform weekly, bi-weekly, and monthly billing cycles for current clients

• Oversee billing batches and manage portfolio operations

• Handle customized billing data requirements and approval workflows for high-priority accounts

• Update and maintain customer master data in NetSuite

• Confirm purchase order numbers and global billing records

• Address client inquiries within the Freshdesk ticket system

• Analyze relevant case studies and develop action plans for client inquiries

• Carry out additional projects and operational tasks that support departmental objectives

• Enhance revenue cycles through timely invoicing and billing practices

• Provide precise work ahead of deadlines

⛳️ Requirements

• Demonstrated expertise in NetSuite and Salesforce

• Significant experience utilizing ERP and CRM systems for billing operations

• Outstanding organizational abilities with a knack for prioritizing competing tasks and multitasking

• Capability to maintain accuracy in fast-paced environments

• Advanced verbal and written communication skills

• Ability to collaborate effectively with cross-functional teams and external client organizations

• Capacity to perform under high-volume workload pressures

• Commitment to adhering to strict month-end and quarter-end reporting timelines and meeting firm deadlines

• Strong active listening and proactive follow-up abilities

• Extensive knowledge of global regulatory requirements and tax frameworks, including VAT, regional tax codes, and invoicing compliance standards

🏝️ Benefits

• Fully remote work arrangement

• Inclusive and diverse workplace

• Equal opportunity employer

• Opportunity to contribute to mission-driven brand protection services

• Collaborative culture with global teams