Billing Clerk

This is a fully remote position, open to applicants in India.

📋 Description

• Process invoices that require special handling for large and complex commercial clients.

• Submit invoices via third-party portals, tailored spreadsheets, email, and postal mail.

• Ensure timely and precise daily, monthly, quarterly, and annual invoicing in accordance with contract stipulations.

• Manage third-party billing portals effectively.

• Prepare and maintain monthly billing reconciliation reports and tracking documents.

• Liaise with internal cross-functional teams concerning the status of customer accounts.

• Engage with large commercial clients regarding their account statuses.

• Foster customer relationships through effective communication.

• Execute and uphold customer account billing reconciliations.

• Investigate and address discrepancies and inquiries.

• Provide invoices, statements, and other relevant documentation to customers and internal teams.

• Safeguard sensitive customer financial data and maintain organized electronic financial records.

• Suggest enhancements to the invoicing processes.

• Conduct research and resolve complex customer inquiries at second and third levels.

• Build relationships with cross-functional teams to reduce invoicing errors.

• Monitor key performance indicators including invoice issue percentage, unprocessed billing volume, days from service to invoice issuance, and process efficiencies.

⛳️ Requirements

• At least 1 year of experience in an office environment performing data entry or similar computer-based tasks.

• Previous experience in accounts payable/receivable or transaction-based services is preferred.

• Familiarity with third-party portal billing is preferred.

• Proficient in Excel and Google Sheets.

• Understanding of transaction-based services.

• Basic knowledge of accounting principles.

• Strong judgment, decision-making, and problem-solving abilities.

• Clear and efficient written and verbal communication skills.

• Highly organized with excellent attention to detail.

• Strong interpersonal and communication skills.

• Ability to maintain confidentiality and professionalism at all times.

• Capability to work independently as well as collaboratively within a team.

• A High School Diploma or GED is required.

• Must adhere to a drug-free workplace policy.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees; no waiting period.

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick leave included.

• Company-paid holidays and floating holidays offered.

• Opportunities for professional and personal growth.

• Access to training and development programs.

• Tuition reimbursement available for full-time employees.

• Prioritization of health, safety, and flexibility.

• Performance incentives provided in numerous roles.

• Opportunities for advancement and promotion from within the company.