Técnico de Sistemas, Contact Center, Cloud

This is a fully remote position, open to applicants in Spain.

📋 Description

• Administration and support of Contact Center platforms

• Management and resolution of incidents

• Configuration of users, queues, skills, and services

• Administration of CCaaS platforms

• Setup of IP telephony and unified communications

• Management and maintenance of SIP Trunks

• Integration with CRM and corporate applications

• Joining the projects and managed services team

⛳️ Requirements

• 2 to 3 years of experience in Contact Center, telephony, or communications

• Higher Technician or Degree in Computer Science, Telecommunications, or a related field

• Knowledge of Contact Center operations

• Familiarity with IP telephony and VoIP

• Understanding of SIP, Trunks, and call routing

• Knowledge of ACD and call distribution

• Basic knowledge of Linux, TCP/IP networks, and databases

• Desirable knowledge of Talkdesk, Sinch Contact Pro, Cisco Contact Center, Microsoft Dynamics 365 Contact Center, Microsoft Teams Phone, Cisco CUBE, gateways and SBCs, APIs, and integrations

🏝️ Benefits

• 3-month trial period

• 40 hours per week

• 25 days of annual vacation

• Specialized training

• Official training in Cisco Webex Contact Center

• Official certification funded by the company

• Career plan in CCaaS technologies

• Permanent contract

• Hybrid or remote work options