Account Coordinator – Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a key point of contact for both internal and external communications.

• Create a positive first impression for clients by managing phone and email inquiries.

• Ensure that all systems are kept current with comprehensive notes to inform future client interactions.

• Liaise internally regarding client requests that necessitate further approvals or follow-up actions.

• Support Senior Account Managers in resolving issues effectively.

• Handle conflict resolution while upholding a professional demeanor.

• Operate within a high-volume remote contact center environment.

⛳️ Requirements

• Minimum of 1 year experience in a fast-paced customer service position (handling 10+ calls per hour).

• Proven attention to detail.

• Willingness to work overtime during peak periods.

• Proficient in Google Workspace and other computer applications.

• Strong organizational, time management, and written/verbal communication skills.

• Professional conduct and proper phone etiquette are essential.

• Ambition to advance your career within the department and learn new organizational functions.

• Availability to work Monday through Friday, from 9am to 6pm EST.

• Must be able to work remotely within the United States.

🏝️ Benefits

• Competitive compensation.

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• 401K (US) or RRSP (Canada) with company matching, immediately vested.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-sponsored short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-funded Leap into Service Day for volunteering opportunities.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share knowledge within a publicly traded, global organization.

• A company culture that promotes internal promotions, diverse career paths, and meaningful advancement.

• Fully remote work environment.