Técnico de Servicio en Campo

This is a fully remote position, open to applicants in Panama.

📋 Description

• Resolve incidents through detailed analysis of hardware and software failures using diagnostic tools.

• Repair hardware at the component level, clean and adjust mechanical components, and configure and install software.

• Conduct routine checks for preventive maintenance and replenish consumables.

• Install, move, add, change, and remove hardware and software products and components (IMAC/R).

• Train and instruct customers on the use and operation of installed hardware and software.

• Receive information regarding incidents and dispatch orders, report unforeseen issues, and document the activities performed.

• Proactively inform customers about the actions taken.

• Identify technical or process-related issues, report potential problems, and suggest improvements.

• Utilize corporate tools and processes, including the knowledge base, to find and provide solutions.

• Participate in regular training courses on hardware and software and obtain the relevant certification.

⛳️ Requirements

• 1-2 years of experience in some form of preventive and/or corrective maintenance.

• A valid driver's license and access to a vehicle are essential.

• Ability to lift and move heavy loads, stand for most of the day, climb, and crouch while working with equipment.

• Exceptional customer service skills.

• Ability to organize and inventory parts and tools.

• Sense of urgency, organizational skills, professional presence, and teamwork.

• Extensive knowledge of PCs, PC peripherals, and network connectivity.

• Ability to use basic and intermediate hand tools.

🏝️ Benefits

• Diebold Nixdorf is an equal opportunity employer and values diversity.

• Regular training on hardware and software (on-the-job, classroom, and web-based).

• Certification upon successfully passing the corresponding training test.