Technology Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first-level technical assistance for issues related to service, hardware, software, and networks.

• Oversee and address Technology Services support inquiries via the ticketing system.

• Set up, install, and maintain desktops, laptops, mobile devices, and peripherals.

• Administer user accounts, permissions, and access to systems.

• Provide support for networks, applications, and cloud-based services.

• Collaborate with the Manager of Technology Operations to implement and uphold Technology Services policies and procedures.

• Identify and suggest enhancements to Technology Services processes and workflows.

• Record technical issues and resolutions for the knowledge base.

• Assist with employee onboarding by arranging technology resources and training sessions.

• Ensure that equipment and systems are secure and adhere to organizational standards.

• Aid in the upgrade and deployment of applications and services.

• Report directly to the Manager of Technology Operations.

• Offer technical assistance and customer service to end-users within the organization.

⛳️ Requirements

• A minimum of three (3) years of experience in Technology Services support or a similar position; OR an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

• At least three (3) years of experience with Microsoft 365 applications and cloud services, including Teams, Exchange, and OneDrive.

• Capability to document technical solutions in a clear and concise manner.

• Must possess authorization to work legally in the United States for The Battery Network, with or without sponsorship.

• Experience managing Microsoft 365, including Entra, Intune, Defender, Purview, Exchange, Teams, and SharePoint.

• Prior experience with Azure DevOps is preferred.

• Skilled in troubleshooting hardware, software, and network-related issues.

• Strong proficiency in the Microsoft Office Suite.

• Familiarity with cybersecurity principles and best practices.

• Experience with Technology Services support tools, including ticketing systems and remote desktop software.

• Competence in troubleshooting and maintaining Windows operating systems.

• Acquainted with system integrations and cloud-based platforms.

• Basic understanding of ERP and CRM systems is a plus.

• Ability to effectively manage and prioritize multiple support requests.

• Standard working hours are Monday–Friday, 8 hours per day; some positions may require additional hours during peak periods.

• Must be capable of working from a U.S.-based location.

🏝️ Benefits

• Eligibility for an annual, impact-based bonus.

• Flexible scheduling where applicable to roles.

• Support for work-life balance.

• Comprehensive benefits package promoting health and wellness, time off, and productivity.

• Limited travel required (approximately 3–4 times per year) as necessary.