Customer Service Associate

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Deliver exceptional customer service via phone, chat, email, and various support channels.

• Address customer inquiries, concerns, and requests effectively.

• Assist customers with their orders, products, accounts, and general questions.

• Determine the optimal solution for each individual customer.

• Approach customer concerns with empathy, patience, and a positive demeanor.

• Resolve issues while upholding a high standard of customer satisfaction.

• Accurately document customer interactions in the relevant systems.

• Adhere to established processes, policies, and service standards.

• Work collaboratively with team members and other departments to address customer issues.

• Contribute to creating a friendly, positive, and memorable customer experience.

⛳️ Requirements

• Minimum of 2 years of experience in a call center or contact center environment.

• Proficient verbal and written communication skills in English.

• Strong customer service and interpersonal abilities.

• Excellent problem-solving skills and active listening capabilities.

• Comfortable managing customer inquiries in a fast-paced setting.

• Capable of navigating multiple systems and applications efficiently.

• Reliable wired Internet connection is essential.

• A quiet remote work environment with an uninterrupted power source and backup Internet/power is required.

• Willingness to adhere to the required schedule of 8:00 AM–5:00 PM PST.

• Availability to work 5 days a week with weekends consistently off.

• Candidates must reside in Ohio, Florida, Georgia, Texas, North Carolina, Wisconsin, South Carolina, Alabama, Tennessee, or Michigan.

🏝️ Benefits

• Fully remote work setup — enjoy the convenience of working from home.

• Medical, dental, vision, and ancillary benefits start on the first of the month after 60 days of employment.

• Paid Time Off (PTO) is provided.

• 401(k) retirement plan available after 6 months of employment.

• Fixed weekends off to ensure work-life balance.

• Opportunities for career growth and development.

• Contribute to a burgeoning U.S. coffee and beverage business.

• Be part of a customer-focused team environment.