IT Customer Support Consultant, German/Dutch/Czech

This is a fully remote position, open to applicants in Poland.

📋 Description

• Troubleshoot errors and issues through remote access.

• Prioritize, categorize, and log problems in the ticketing system.

• Redirect unresolved tickets to the appropriate support teams.

• Oversee and manage tickets in accordance with service level agreements.

• Maintain and update the knowledge database.

• Offer first-level support to users and IT personnel.

• Handle inquiries received via phone or email.

• Document, classify, and prioritize incidents and service requests.

• Elevate requests to second-level support, vendors, or manufacturers as needed.

• Monitor ticket progress throughout its lifecycle and keep customers updated.

⛳️ Requirements

• Strong orientation towards customer service and ability to multitask.

• Excellent communication and teamwork skills.

• Proper phone etiquette and active listening capabilities.

• Strong skills in troubleshooting and problem-solving.

• Ideally, several years of experience in customer support or IT helpdesk roles.

• Proficient in English.

• Proficient in German and at least one of the following languages: Czech, Dutch.

• Capable of setting priorities, classifying tickets, and documenting them.

🏝️ Benefits

• Opportunity to acquire practical IT experience.

• Open and collegial company culture fostering a trusting work environment.

• Flat hierarchies with short decision-making processes.

• Individual training opportunities alongside exciting professional challenges.

• Flexible working hours to enhance work-life balance.

• Attractive and modern work setting, including remote work options (Poland only).