Technology Product Manager – Associate Director

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Take ownership of product strategy, roadmap priorities, and measurable results for the core UpToDate experience and access-related functionalities.

• Cultivate a comprehensive understanding of how clinicians, care teams, administrators, and enterprise clients utilize UpToDate across both web and mobile platforms.

• Discover avenues to enhance registration, login, authentication, SSO, account management, identity, and entitlement workflows.

• Collaborate with engineering, architecture, security, implementation, and customer-facing teams to create scalable, customer-ready access, account, identity, and entitlement experiences.

• Spearhead the discovery and prioritization of product enhancements that improve usability, accessibility, reliability, customer readiness, and overall product quality.

• Oversee roadmap priorities, balancing product evolution with customer demands, accessibility requirements, operational enhancements, and platform dependencies.

• Design consistent and intuitive experiences across the core UpToDate web and mobile platforms.

• Convert intricate user, customer, technical, and business needs into product requirements, decision frameworks, roadmap priorities, and success metrics.

• Collaborate with UX, analytics, engineering, commercial, customer success, implementation, support, and product teams throughout the discovery, launch, and iteration phases.

• Utilize customer interactions, product analytics, stakeholder feedback, experimentation, and post-launch insights to guide product direction and assess impact.

• Make informed product decisions by balancing user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact.

• Articulate product priorities, rationale, risks, dependencies, and trade-offs across cross-functional teams and leadership.

⛳️ Requirements

• 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other intricate digital product settings.

• Proven track record of owning a significant product area, establishing roadmap priorities, and delivering measurable outcomes across various capabilities or workstreams.

• Strong skills in product discovery and execution, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.

• Experience in translating complex user, customer, technical, operational, and business needs into actionable product plans and user-friendly product experiences.

• Technical proficiency in product domains related to user access, account experiences, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity.

• Ability to work effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams.

• Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities.

• Excellent communication, stakeholder management, analytical thinking, and influencing capabilities.

• Capacity to operate amid ambiguity, connect related workstreams into a cohesive product direction, and foster alignment in a complex cross-functional environment.

• Preferred: experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows.

• Preferred: background in healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare clients.

• Preferred: experience enhancing web and mobile product experiences utilized by professional or enterprise users.

• Preferred: experience in modernizing established product experiences or evolving complex products across multiple platforms.

• Preferred: experience coordinating efforts across product, platform, security, architecture, implementation, customer-facing, and commercial teams.

• Preferred: familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products.

🏝️ Benefits

• Bonus eligibility

• Medical, Dental, & Vision Plans

• 401(k)

• FSA/HSA

• Commuter Benefits

• Tuition Assistance Plan

• Vacation and Sick Time

• Paid Parental Leave