Digital Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the lifecycle of digital products from initial planning to deliverables coordination, execution, communication, and tracking results.

• Drive growth and optimization of digital products to enhance awareness, engagement, adoption, and overall product maturity.

• Create and manage budgets for digital assets, collaborating with internal partners and contract services or agencies.

• Engage, inform, and influence cross-functional teams.

• Offer strategic guidance across digital products, programs, and projects.

• Collaborate with stakeholders to develop and uphold a backlog that aligns with business objectives and the digital roadmap.

• Effectively communicate successes, challenges, timelines, and project requirements.

• Oversee digital calendars and prioritize tasks for digital products and initiatives.

• Manage daily operations with external agencies and IT partners.

• Ensure digital content receives necessary approvals from stakeholders.

• Lead the direction of digital strategy goals, customer experience, digital quality, and product analytics.

• Direct the product management of digital assets or services and represent the digital team in IT Agile meetings and vendor interactions.

• Transform business partners' objectives into actionable tasks.

• Prioritize, delegate, and balance tasks within Agile TFS boards while serving as Product Owner for digital assets.

• Guide teams through uncertainty utilizing Lean Management and Design Thinking methodologies.

• Assist in formulating product roadmaps and long-term digital vision.

• Define and deliver customer experiences while introducing features that enhance customer interactions.

• Leverage data and technology to improve customer experience.

• Ensure digital products comply with regulatory and compliance standards.

• Assess, validate, and communicate business propositions for digital initiatives and products.

• Initiate and lead new IoT or digital innovation projects.

• Perform other job-related tasks as assigned.

⛳️ Requirements

• Bachelor's degree in Marketing, Computer Science, Human Factors, IT, Communications, or a related field is preferred.

• A minimum of three (3) years of professional experience in digital projects is required.

• Proven experience in translating business requirements into user experience applications that support technical specifications is essential.

• Experience in project planning and project management is required.

• Preferred experience in leading teams and large-scale projects.

• Experience as a digital product owner is preferred.

• Background in the HMO or healthcare industry is preferred.

• Familiarity with Agile scrum ceremonies—story writing, sprint planning, daily standups, and retrospectives is preferred.

• Knowledge of desktop and mobile web, Android and iOS apps, design, digital quality assurance, digital strategy, user research, prototyping, and analytic development.

• Proficient in applying design thinking principles and methods.

• Familiar with project management tools and content management systems, including TFS and WordPress.

• Understanding of digital product development.

• Knowledge of coding languages such as HTML, CSS, .NET, C#, and Swift, along with back-end infrastructure like web services, APIs, or database development is advantageous.

• Experience in UX, UI, and Human Factors is beneficial.

• Familiarity with UAT testing for digital products.

• Strong troubleshooting and problem-solving skills.

• Solid capabilities in project planning and management.

• Skills in process and/or workflow planning and design.

• Familiarity with Information Architecture and Taxonomy.

• Extensive knowledge of best practices related to mobile application and web development.

• Proficient in Word, PowerPoint or Keynote, and Excel.

• Familiarity with Google Analytics, Firebase, or similar tools is a plus.

• Excellent verbal and written communication skills.

• Strong organizational and prioritization abilities.

• Willingness to travel as required by departmental needs.

🏝️ Benefits

• Potential bonus linked to both company and individual performance.

• Comprehensive total rewards package.

• Equal Opportunity Employer promoting an environment of belonging and support for individuals from all backgrounds.