Senior Product Manager, Enterprise Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the product strategy, roadmap, and implementation for essential multi-studio platform functionalities.

• Determine how locations within both enterprise and franchise networks are structured, interconnected, and managed.

• Direct cross-studio data relationships, synchronization protocols, and inheritance frameworks.

• Create navigation pathways between sites and corporate-facing interfaces for enterprise operators.

• Develop scalable cross-studio permissions and access control frameworks.

• Manage product specifications for franchise fee calculations, reciprocity fees, revenue distributions, and cross-studio transfers.

• Guarantee that financial and transactional systems are precise, verifiable, robust, and capable of supporting enterprise-scale contingencies.

• Upgrade outdated multi-location infrastructure while carefully managing migration risks, maintaining backward compatibility, and ensuring business continuity.

• Formulate rollout, migration, and adoption strategies tailored for established enterprise clients.

• Collaborate with Engineering and Design teams to convert intricate platform concepts into user-friendly customer experiences.

• Work alongside Solutions Architecture, Customer Experience, Payments, and other related domain teams.

• Engage with enterprise clients and internal stakeholders to comprehend operational models, validate solutions, and communicate trade-offs.

• Establish success metrics, track platform performance, and leverage both qualitative and quantitative insights to prioritize investments.

• Achieve the annual operating plan while maintaining zero churn in the enterprise sector.

⛳️ Requirements

• 5–7 years of experience in product management within B2B SaaS, with a focus on complex platform or infrastructure capabilities.

• Proven experience in developing products for multi-location, franchise, or distributed enterprise environments.

• Expertise in designing multi-location hierarchies, parent-child relationships, shared data models, or network-level behaviors.

• Solid understanding of intricate data models, including relationships, synchronization, inheritance, overrides, and permissions.

• Background in financial or transactional systems that require accuracy in calculations, reconciliation, auditability, and data integrity.

• Familiarity with fee structuring, revenue sharing, payment distribution, ledger-like workflows, or similar financial systems.

• Demonstrated history of modernizing legacy systems while effectively managing migrations, backward compatibility, operational risks, and minimizing disruptions for customers.

• Experience in developing platform capabilities that support both internal product teams and customer-facing processes.

• Strong stakeholder management skills within enterprise environments, including Solutions Architecture, Customer Experience, Payments, Engineering, and customer-facing teams.

• Ability to simplify technically complex systems into clear product decisions, requirements, and value for customers.

• Excellent judgment in balancing long-term platform architecture with immediate customer and business needs.

• Strong proficiency in written and verbal communication.

• Highly analytical mindset with ease in navigating ambiguous and operationally sensitive challenges.

🏝️ Benefits

• Performance bonus

• Benefits

• Other applicable incentive compensation plans