Head of Product Success – North America, GTM

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the strategic standards for the Product Success Manager position, encompassing competencies, career trajectory, and performance benchmarks.

• Manage customer onboarding and value delivery, ensuring that customers can quickly and consistently realize value.

• Oversee the product health/pulse strategy, framework, ownership model, and operational cadence.

• Lead the product usage analytics strategy and integrate usage data into a unified source of truth.

• Be accountable for Net New ARR/GRR results for the North America Sports sector.

• Collaborate with Customer Success and Sales leaders across Collegiate, Pro, and Enterprise markets.

• Develop future leaders by coaching Product Success Managers and enhancing the talent pool.

• Foster a data-driven, accountable culture within the organization.

• Act as the Product Success representative in cross-functional planning with Product and Product Marketing teams.

• Prepare the organization for new feature rollouts and enhancements.

• Lead a team of 5–7 leaders within a larger Product Success organization of over 80 professionals across North America.

• Work in partnership with Product, Customer Success, and Sales to enhance adoption, NPS, cross-selling, and expansion efforts.

• Report directly to the SVP and GM for North America.

⛳️ Requirements

• A minimum of 10 years in a SaaS Go-To-Market leadership role.

• At least 5 years of experience leading a post-sale customer success function, with direct responsibility for retention and expansion revenue results.

• Experience working at scale in an organization with over $100M in revenue.

• Familiarity with executive-level reporting and forecasting.

• Proven track record in developing or enhancing a data-driven operating model for account health and team performance.

• Ability to influence peer executives and synchronize cross-functional priorities without direct authority.

• Comfort in a remote-first leadership position with a requirement for monthly travel.

• Experience in establishing and scaling a product health/pulse process from inception.

• Direct partnership experience with Product and Product Marketing at the leadership level.

• Accountability for revenue through quota, upselling, or cross-selling efforts.

• Knowledge of the sports market is a plus.

• Legal eligibility to work in the specified location without employer sponsorship, now or in the future.

🏝️ Benefits

• Equity

• Bonus

• Remote-first work arrangement

• Monthly travel

• Opportunities for career advancement

• Reasonable accommodations for candidates with disabilities