Technology Operations Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Develop and uphold comprehensive knowledge and documentation regarding clients' networking environments.

• Provide application administration services for fleet management, output management, and scanning software solutions.

• Conduct solution testing, setup, configuration, documentation, training, and troubleshooting.

• Foster effective relationships with client IT administrators and personnel.

• Respond to customer needs and resolve issues promptly, escalating to the broader team for support when necessary.

• Assist clients in achieving measurable business outcomes through the adoption of product and technical services.

• Identify and alleviate risks associated with customer feedback, solution performance, and challenges within customer networks.

• Create and present technical materials for customer IT resources and end users.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent experience is required.

• 3 to 5 years of pertinent experience.

• Customer Success experience is preferred.

• Willingness to travel up to 30% to client sites, including overnight stays.

• Possession of a valid driver's license and a satisfactory driving record.

• Excellent interpersonal and communication skills.

• Proficiency in public speaking.

• Must obtain security and/or other customer-required clearances.

• CompTIA A+, CompTIA Network+, CompTIA Security+, or an equivalent certification is required upon hiring or within the first 6 months.

• Compliance with customer policies and protocols, which may include COVID-19 vaccination and additional measures, is mandatory.

• Must be legally authorized to work in the United States.

• Must reside in the United States at the time of hire.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) Savings Plan.

• Discretionary profit sharing.

• Discretionary success sharing.

• Educational assistance.

• Recognition programs.

• Vacation.

• Employee referral bonus.

• Employee discounts.

• “Dress for Your Day” attire program.

• Volunteer opportunities.

• Canon welcome kit and official merchandise.

• Competitive compensation package.