Technischer Kundenberater – Payments & POS, Deutsch, Englisch

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Handling of calls, emails, and tickets in accordance with the established SLAs

• Providing telephone and written support for card payment terminals and ATMs

• Assistance with installations, terminal exchanges, and activations

• Analyzing and resolving technical and commercial inquiries (e.g., troubleshooting, error codes, connectivity issues)

• Escalating complex cases and meticulously documenting in the ticketing system

• Supporting portal access and selected back-office tasks

⛳️ Requirements

• Excellent German language skills (C1)

• English language proficiency at B1 level

• Interest in technical subjects and a structured approach to work

• Customer-oriented and solution-focused mindset, as well as resilience

• Proficient use of phone, email, and ticketing systems is advantageous

• Experience in customer service, preferably in the payments or POS environment

• Basic knowledge of Microsoft Excel and ticketing systems

🏝️ Benefits

• Attractive compensation with a performance-based bonus system

• Permanent employment contract

• 21 days of paid annual leave

• Additional health and life insurance

• Monthly meal vouchers

• Paid training and diverse development opportunities

• Home office equipment fully provided by Sutherland