Senior Technical Account Manager

This is a fully remote position, open to applicants in Brazil, +3 more countries.

📋 Description

• Act as the primary leader and customer-facing representative for the effective implementation of Omnissa product solutions and services.

• Assist customers in becoming positive references, advancing use cases and utilization of Omnissa software, while standardizing on Omnissa technology.

• Serve as the customer's sole point of contact with Omnissa and as a trusted advisor.

• Identify solutions, troubleshoot problems, and address technical inquiries.

• Engage with C-level executives, managerial staff, and technical teams from customer organizations.

• Provide guidance on immediate needs and support the development of strategies and technology roadmaps that align with business outcomes.

• Help customers comprehend their evolving, upgrading, scaling, and expansion needs.

• Lead major Omnissa projects, including project management and solutions architecture.

• Oversee cross-functional project teams within Omnissa, collaborating with account teams, professional services, architecture, product development, engineering, marketing, and support.

• Design and create solutions tailored to customer requirements and business objectives.

• Maintain up-to-date functional and technical knowledge of the Omnissa product suite.

• Handle competing requests across multiple client engagements.

• Provide customer-driven feedback regarding products to the Product Management team.

• Document best practices for the development, deployment, and optimization of Omnissa solutions.

• Act as a frontline technical resource for best-practice guidance and informal customer inquiries.

• Advocate for customers to facilitate the achievement of ROI.

⛳️ Requirements

• Strong technical foundation in End User Computing and Cloud Infrastructure.

• Preferred technical certifications.

• Familiarity with Omnissa’s solutions, including Horizon and Workspace ONE.

• Capacity to resolve complex issues using professional concepts and corporate objectives.

• Ability to present to C-suite customer stakeholders and engage with technical leaders.

• Skill in organizing, planning, and conducting workshops and executive-level meetings.

• Proficiency in tracking business and technological trends.

• Minimum of 5+ years' experience in customer-facing roles that are consultative, advisory, or architectural in nature.

• Experience with the SaaS model and methodology.

• Strong technical background in end-user operating systems, VDI, and mobile device management, particularly with Horizon and Workspace ONE platforms.

• Excellent analytical skills concerning technical and project management issues.

• Proficient in managing multiple customers across various environments.

• Comprehensive understanding of the strategic sales process.

• Strong organizational skills and capability to manage competing client demands.

• Ability to interact effectively with customer CxO, engineering, and administrator-level personnel.

• Exceptional verbal, written, interpersonal, and presentation abilities.

• Willingness to travel up to 10 percent of the time, including international travel.

• Proficiency in Spanish, English, and Portuguese.

• B.S. or B.A.; legacy VCP-DT or OCP qualifications are highly regarded.

🏝️ Benefits

• Flexible, secure, work-from-anywhere opportunities.

• Chance to collaborate with industry-leading digital workplace, endpoint management, virtual applications and desktops, digital employee experience, and security/compliance solutions.

• Significant customer impact and meaningful work that shapes the future of work.