Technical Writer II

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Develop and uphold comprehensive process documentation, including step-by-step guides and standard operating procedures that facilitate daily IT functions and system maintenance.

• Collaborate with engineering, operations, and reliability teams to record service expectations, lessons learned from incidents, and outcomes of continuous improvement initiatives.

• Create installation and deployment manuals that enable field and support teams to execute their responsibilities accurately and consistently.

• Organize and oversee the internal knowledge repository, ensuring that documentation is easily accessible, current, and adheres to company standards.

• Transform complex concepts, workflows, and designs into straightforward, comprehensible documents for both technical and non-technical audiences.

• Assist in compliance and audit activities by structuring the documentation of policies, procedures, and operational controls.

• Establish and maintain documentation standards, templates, writing style guidelines, and a unified glossary of frequently used terms.

• Work alongside subject matter experts to collect precise information and verify documented processes.

• Gather feedback from documentation users to continually enhance clarity, usability, and accuracy.

• Ensure that documentation promotes knowledge sharing, onboarding, operational consistency, and service excellence.

⛳️ Requirements

• A minimum of 3 years of experience in technical or business process documentation, ideally within IT, operations, or service-focused environments.

• Exceptional written communication skills with the capacity to distill complex information into clear and concise content.

• Experience collaborating with cross-functional teams and capturing knowledge through discussions and interviews.

• Familiarity with documentation or knowledge management tools like Confluence, SharePoint, or similar platforms.

• Strong organizational abilities, attention to detail, and a methodical approach to content creation and upkeep.

• Capability to manage multiple documents, prioritize revisions, and adhere to deadlines in a dynamic environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• A collaborative and inclusive work environment.