Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect and compose technical documentation for the installation, operation, and maintenance of information systems.

• Create technical documents, procedure manuals, service manuals, and related publications using clear and concise language.

• Ensure that technical documents are accessible and comprehensible to both technical and non-technical audiences.

• Verify that documentation accurately references organizational policies.

• Review, conduct quality assurance, and edit relevant materials.

• Gain and validate knowledge by collaborating with stakeholders to develop new products and services, as well as enhancing existing documentation.

• Observe information system pilots and analyze drawings, notes, article revisions, manuals, and similar publications.

• Ensure adherence to existing IT standards by modifying text and suggesting scope changes.

• Confirm the appropriate use of technical terminology in IT-related documents.

• Collaborate with system owners and subject matter experts to understand current and upcoming technologies and standards.

• Conduct requirement analysis, software design, development, installation, testing, and maintenance for application system components.

• Perform evaluation, integration, testing, and problem diagnosis/resolution of operating systems and/or products.

• Provide technical leadership, review work products, and offer technical recommendations for modifications in supported technical architecture.

• Operate within an object-oriented environment.

⛳️ Requirements

• A minimum of three (3) years of experience in writing, editing, and preparing business or technical documentation for SOPs, user guides/job aids, workflow diagrams, etc.

• At least 1–2 years of experience supporting a federal agency.

• Bachelor's degree required.

• Experience with SharePoint or similar tools for document management, collaboration, and content organization.

• Strong proficiency in Microsoft Office suite, including Word, PowerPoint, and Excel.

• Competence in using Microsoft Teams.

• Familiarity with IT standards and frameworks.

• A quiet and distraction-free workspace with reliable internet access.

• Full attention and availability during working hours.

• Ability to maintain a schedule during core business hours in alignment with coworkers and clients.

• Disclosure of current or future outside employment and obtaining written approval for outside employment or professional activities.

• Capability to sit or stand at a desk for extended periods and consistently operate a computer.

• Frequent communication through electronic methods, phone calls, and in-person interactions.

• Ability to occasionally lift and/or move moderate weights, typically under 20 pounds.

🏝️ Benefits

• Valiant covers 99% of Medical, Dental, and Vision Coverage for Full-time Employees.

• Valiant contributes 25% towards Health Coverage for Family and Dependents.

• 100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees.

• 100% Paid Certifications.

• 401K Matching up to 4%.

• Paid Time Off.

• Paid Federal Holidays.

• Wellness & Fitness Program.

• Valiant University – Online Education and Training Portal.

• FSA programs for Medical Costs, Dependent Care, Transit, and Parking.

• Referral Bonuses.

• 100% remote work.

• Work-life balance.