Technical Writer

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Create and update user guides, help center articles, release notes, API documentation, and in-app content.

• Collaborate with Product Managers and Engineers to gain insights on new features prior to their release and convert them into customer-oriented documentation.

• Conduct interviews with subject matter experts to gather and structure technical information effectively.

• Manage documentation projects from inception to completion, including planning, drafting, reviewing, publishing, and ongoing maintenance.

• Evaluate and revamp existing documentation as the product progresses.

• Work within and contribute to the evolution of the style guide, templates, and content standards.

• Partner with Support and Customer Success teams to identify documentation deficiencies based on customer inquiries and support tickets.

• Participate in information architecture discussions for the documentation site and help center.

• Utilize analytics and customer feedback to assess content effectiveness and prioritize necessary updates.

• Occasionally assist with other content requirements, including release announcements, internal knowledge base articles, and onboarding resources.

⛳️ Requirements

• A minimum of 2 years of professional technical writing experience, preferably in a SaaS, software, or technology setting.

• Demonstrated capability to simplify complex technical concepts for a non-technical or semi-technical audience.

• Excellent command of written English — including grammar, clarity, tone, and structure.

• Experience collaborating directly with engineers and/or product managers to collect technical information.

• Familiarity with AI writing/authoring tools to enhance drafting speed or conduct content audits.

• Knowledge of documentation/help center platforms such as Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar tools.

• Basic understanding of software development concepts, including APIs, releases, bug versus feature distinctions, and staging versus production environments.

• Experience with version control or structured content workflows, such as Git, Markdown, or a CMS-based review process.

• A robust portfolio showcasing published documentation samples.

• Self-motivated and organized, capable of managing multiple documentation projects and deadlines concurrently.

• Interest or background in information architecture and taxonomy design.

• Basic knowledge of Markdown, HTML/CSS fundamentals, or static site generators such as Docusaurus, Hugo, or Jekyll.

• Nice to have: Experience with DITA/XML or structured authoring/single-sourcing.

• Nice to have: Experience documenting REST or GraphQL APIs, including interpreting OpenAPI/Swagger specifications.

• Nice to have: Familiarity with localization/translation workflows for multilingual documentation.

• Nice to have: Basic skills in screen recording/video or GIF creation for tutorials.

• Nice to have: Understanding of UX writing or in-app microcopy.

• Nice to have: Experience with content analytics, such as Google Analytics or documentation-specific analytics.

• Nice to have: Previous experience in a rapidly growing startup or scale-up environment.

• Nice to have: Basic scripting or comfort with command-line interfaces.

🏝️ Benefits

• Remote and flexible working arrangements, with hybrid options available in London or Chichester.

• Laptop and home office budget of 500 EUR to create your ideal workspace.

• Private Medical Insurance through Aviva, which includes Dental and Optical coverage.

• Group Life Insurance and access to Yulife Wellbeing & Rewards.

• Mental well-being support including access to therapy, mental health sessions, and yoga via a complimentary premium subscription to Headspace.

• EAP confidential benefit providing 24/7 access to compassionate guidance and expert advice.

• 25 days of vacation plus bank holidays.

• Opportunities for training, support, and personal development.