Principal Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and document a comprehensive content strategy for the USSF platform, encompassing voice, tone, structure, and delivery standards.

• Collaborate with developers and CMS administrators to design scalable, reusable content frameworks utilizing Directus.

• Set editorial standards, style guidelines, and publishing processes.

• Ensure uniformity and adherence to guidelines among distributed authors.

• Train, assist, and onboard USSF staff involved in content creation.

• Produce playbooks, templates, and onboarding resources.

• Work alongside UX designers to draft and evaluate interface copy, microcopy, and task-oriented content.

• Perform content audits, user research, and stakeholder interviews.

• Leverage analytics to enhance engagement and effectiveness.

• Represent content in product planning, sprint iterations, and stakeholder assessments.

• Advocate for user-centered messaging and principles of plain language.

• Collaborate with design, product, engineering, and communications teams.

• Guide a diverse group of content contributors.

⛳️ Requirements

• Over 6 years of experience in content strategy, UX writing, or content design for digital platforms.

• Strong experience with CMS tools, ideally headless platforms like Directus, Contentful, or Strapi.

• Proven track record in creating and upholding editorial standards, content models, and governance frameworks.

• Outstanding writing and editing abilities with a focus on clarity, tone, and accessibility.

• Demonstrated capacity to work collaboratively with cross-functional product teams in Agile settings.

• Knowledge of Section 508 accessibility standards and user-centered content methodologies.

• Excellent facilitation, communication, and stakeholder engagement capabilities.

• Preferred: Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution.

• Preferred: Experience collaborating with public affairs and legal teams within the Department of Defense (DoD).

• Preferred: Background in supporting federal or DoD digital services or working within a regulated or secure environment.

• Preferred: Understanding of structured content design and content API delivery.

• Preferred: Familiarity with plain language, information architecture, and UX principles.

• Preferred: Exposure to security clearance procedures or previous work with classified content workflows.

• Preferred: Experience engaging with or working in the USSF.

🏝️ Benefits

• Performance-based bonuses.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan with company match.

• Generous paid time off.

• Paid holidays.

• Flexible work arrangements where feasible.

• Income protection benefits.

• Resources for professional development.