Technical Writer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and enhance SiteDocs’ customer-oriented documentation program and public self-service Help Center.

• Produce clear and precise product documentation while contributing to the shaping of content structure, standards, workflows, and priorities.

• Proactively investigate product workflows, identify gaps in documentation, suggest practical solutions, and advance projects.

• Collaborate with product teams, engineering, support, and subject-matter experts to facilitate customer self-service and product launches.

• Take ownership of documentation for one or more product domains, which includes planning, writing, and maintaining intricate workflows, advanced feature content, and troubleshooting guides.

• Work alongside product managers, engineers, designers, and support teams to comprehend releases and ensure documentation is ready for launch.

• Conduct interviews with subject-matter experts and engage in hands-on product research to convert technical designs and behaviors into user-friendly task-oriented content.

• Assist in defining the information architecture, content layout, and navigation for the Help Center using modular topic design and content reuse.

• Review existing content, identify deficiencies, and maintain a prioritized documentation backlog.

• Prepare, organize, migrate, and publish documentation for the launch of the redesigned public Help Center.

• Establish and enforce documentation standards, templates, review processes, and publishing workflows.

⛳️ Requirements

• 3-5 years of experience in technical writing.

• Proven track record of managing complex documentation projects or product areas within a SaaS or software setting.

• Excellent technical writing abilities and capability to independently plan, draft, and organize complex documentation sets for advanced product features.

• Proficiency in Help Authoring Tools like Madcap Flare or RoboHelp, along with content management systems and version control workflows.

• Strong understanding and consistent application of GoCanvas/SiteDocs style guidelines and pertinent industry style guides.

• Advanced research and interviewing skills to extract detailed information from SMEs and reconcile conflicting inputs.

• Ability to juggle multiple projects and deadlines, balancing scheduled tasks with urgent updates for releases or hotfixes.

• Comfort with markup and structured content, including HTML, templates, and various content types.

• Strong collaborative skills, including leading documentation discussions and influencing peers and partners through data and logical reasoning.

• Curiosity, a growth mindset, receptiveness to feedback, and ability to adapt as new information becomes available.

🏝️ Benefits

• Competitive compensation and benefits package.

• Retirement savings program with employer contributions.

• Paid time off and company-recognized holidays.

• Medical, dental, and vision coverage.

• Resources for learning and development, including access to training and learning platforms.

• Opportunities for career advancement and internal mobility.

• Employee assistance and well-being resources.

• Employee discounts and other optional perks.

• Reasonable accommodations for qualified individuals in accordance with applicable laws.