Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, maintain, and improve user guides, style sheets, templates, and automated review processes utilizing RoboHelp 2022.

• Analyze, create, edit, and uphold technical documentation for software applications, which includes technical reference manuals, user guides, online manuals, training materials, and project/system documentation.

• Create, review, and sustain procedural documentation, including departmental policies and procedures, work instructions, audit documentation, and disaster recovery plans.

• Assist business analysis efforts by supporting Business Requirements, Release Notes, User Acceptance Testing plans, post-deployment documentation, and other project-related deliverables.

• Oversee and manage the IT System Documentation Library, including document finalization, publication, version control, and template administration.

• Work collaboratively with IT staff, project teams, and subject matter experts throughout the software development lifecycle to evaluate documentation needs and collect intricate information.

• Prioritize tasks, address documentation challenges, suggest process enhancements, and ensure the timely delivery of high-quality documentation.

• Carry out additional duties and special projects as assigned.

⛳️ Requirements

• A minimum of three (3) years of professional experience as a technical writer or in a related writing role.

• Bachelor’s Degree in English, Technical Writing, Communications, Computer Science, or a related field; or alternatively, four additional years of technical writing experience may substitute for the degree requirement.

• Proficiency in RoboHelp, Microsoft Office Suite, Visio, PowerPoint, and SharePoint.

• Capability to work with Microsoft Office Templates and uphold established IT documentation standards.

• Familiarity with software development methodologies and processes.

• Strong written and verbal communication skills.

• Ability to work autonomously as well as collaboratively within a team.

• Competence in managing multiple tasks and meeting deadlines in a dynamic environment.

• Successful completion of a pre-employment background check is required.

• A credit check may be necessary where applicable and permitted by law.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Accrued Paid Time Off (PTO)

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA)

• Cell phone stipend

• Internet stipend

• Wellness stipend

• Paid holidays