Documentation and Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, author, edit, and uphold technical documentation, including standard operating procedures, system guides, operational runbooks, process documentation, and knowledge-base articles.

• Maintain documentation related to Disaster Recovery, Continuity of Operations, contingency planning, and system recovery.

• Create and revise technical manuals, workflow diagrams, process maps, and documentation that support IT operations and system administration.

• Collaborate with engineering, cybersecurity, IT operations, and compliance teams to collect technical information and ensure the accuracy of documentation.

• Assist with the requirements for Risk Management Framework documentation, including contingency planning controls and compliance artifacts.

• Aid in the preparation of After-Action Reports, Corrective Action Plans, Disaster Recovery test reports, and other operational documentation.

• Ensure that technical documentation adheres to Section 508 accessibility standards and aligns with organizational formatting requirements.

• Manage document repositories, version control, revision histories, naming conventions, and archival procedures.

• Create and maintain standardized templates, style guides, and documentation processes.

• Facilitate audit readiness by organizing technical documentation, compliance evidence, and supporting materials.

• Review existing documentation to pinpoint gaps, outdated content, and areas for enhancement.

• Ensure documentation accurately reflects current system architectures, configurations, operational procedures, and technical modifications.

• Implement ITIL v4 principles and best practices in standardized IT service management documentation and workflows.

• Promote continuous improvement initiatives to elevate documentation quality, accessibility, usability, and efficiency.

⛳️ Requirements

• Must hold an active Secret clearance or higher.

• Bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.

• At least 5 years of professional experience in technical writing, IT documentation, documentation management, or a similar technical role.

• Experience in developing and maintaining technical documentation for enterprise IT systems, infrastructure, or operational environments.

• Proven experience in creating SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.

• Experience in supporting Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, or IT operational documentation.

• Experience collaborating with technical subject matter experts, engineers, cybersecurity professionals, and IT operations teams to gather and confirm technical information.

• Proficient in maintaining organized, version-controlled documentation repositories and tracking document revisions.

• Experience preparing documentation for compliance reviews, audits, assessments, or operational readiness activities.

• Skilled in translating complex technical concepts into clear, structured, and user-friendly documentation for both technical and non-technical audiences.

• Strong grasp of technical writing principles, documentation standards, formatting, and document lifecycle management.

• Knowledge of ITIL v4 frameworks, terminology, and IT service management processes.

• Familiarity with Disaster Recovery, COOP, contingency planning, and IT operational documentation requirements.

• Understanding of federal accessibility standards, including Section 508-compliant document formatting.

• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint, and SharePoint.

• Experience with document management systems, collaboration platforms, or knowledge management repositories.

• Familiarity with version control, change tracking, document approval workflows, and quality assurance processes.

• Ability to review technical documentation for accuracy, consistency, completeness, and compliance with established standards.

• Required ITIL v4 Foundation certification.

• Exceptional technical writing, editing, proofreading, and communication skills.

• Strong attention to detail, accuracy, and documentation quality.

• Ability to organize complex technical information into clear, logical, and accessible materials.

• Excellent organizational and time-management skills with the capability to manage multiple documentation deliverables.

• Ability to work independently while effectively collaborating with cross-functional technical teams.

• Strong analytical and problem-solving skills to identify documentation gaps and propose improvements.

• Ability to communicate effectively with engineers, cybersecurity personnel, program managers, and government stakeholders.

• Commitment to maintaining precise, accessible, and audit-ready technical documentation.

• Adaptability and eagerness to learn new technologies, processes, and documentation tools.

🏝️ Benefits

• Fully remote work arrangement.

• Regular full-time employment.

• Equal Employment Opportunity and Affirmative Action employer.

• Consideration for other available positions requiring comparable skills, education, and experience.