Technical Writer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Develop and update user manuals, standard operating procedures (SOPs), FAQs, knowledge articles, and technical reference documents.

• Articulate technical concepts and application processes in straightforward language suitable for both technical and non-technical audiences.

• Collaborate with developers, product managers, and subject matter experts to validate system functionalities and document alterations.

• Record user registration, navigation, data entry, reporting, and other application workflows.

• Revise guides and reference materials in response to changes in features, business rules, and processes.

• Generate release notes, system change summaries, and implementation instructions.

• Organize documents within approved repositories while maintaining version history.

• Develop knowledge-transfer materials and troubleshooting guidelines to support ongoing operations and transitions.

• Ensure that electronic documents and support content adhere to relevant Section 508 and WCAG standards.

• Utilize support tickets and user feedback to enhance FAQs and self-service documentation.

• Incorporate screenshots and process diagrams to improve user experience.

• Engage in Agile reviews to ensure documentation is prepared for each release.

⛳️ Requirements

• A Bachelor's degree in Technical Communication, English, Communications, Information Technology, Computer Science, or a related discipline.

• Minimum of 4 years of experience in technical writing or creating user guidance for software applications.

• Capability to convey technical information clearly to diverse audiences.

• Experience in documenting system workflows, procedures, and software modifications.

• Proven track record in maintaining user guides, SOPs, FAQs, or knowledge articles.

• Familiarity with plain-language writing and Section 508/WCAG accessibility standards.

• Excellent writing, editing, organizational, and collaborative abilities.

• Preferred: Experience in supporting CMS, HHS, federal digital services, or healthcare technology initiatives.

• Preferred: Background in documenting enterprise web applications or data-intensive systems.

• Preferred: Experience in producing release documentation and managing version-controlled content.

• Preferred: Proficiency with Confluence, SharePoint, GitHub, Markdown, or similar documentation tools.

• Preferred: Knowledge of Jira and Agile software delivery methodologies.

• Preferred: Experience in creating accessible diagrams and documents using tools like Visio or Lucidchart.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Collaborative and inclusive work environment.