Technical Support Specialist – Nightshift

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Deliver advanced technical support at the third level to ensure seamless 24/7 operations.

• Engage with customers in both English and German through the ticketing system.

• Oversee and resolve issues related to customer IT infrastructure.

• Offer technical resolutions for compromised servers, manage server tasks, facilitate website and server migrations, and conduct website error diagnostics.

• Maintain documentation of support actions and solutions provided.

• Construct and provision servers.

• Actively monitor internal infrastructure.

• Participate in the newly established night shift.

• Collaborate with colleagues at the third level to assist customers across different time zones.

• Install, configure, and manage servers, networks, and applications.

• Thoroughly investigate issues and test new solutions during periods of lower ticket volume.

• Stay updated with emerging technologies.

⛳️ Requirements

• Completed vocational training with a technical focus in the IT field or relevant professional experience in IT.

• Strong knowledge of Linux administration (Shell/Terminal).

• Service-oriented, independent, and responsible demeanor towards technical customer support.

• Experience with hardware management.

• Knowledge of Windows server administration.

• Proficiency in English is essential.

• Basic understanding of Bash scripting is a plus.

• Fundamental programming skills are preferred.

• Experience with databases (SQL) is desirable.

• Good command of German is advantageous.

• Eagerness and enthusiasm to enhance skills in areas not yet fully developed.

🏝️ Benefits

• Full-time, permanent position.

• Comprehensive training and support for professional growth.

• Continuous professional and personal development opportunities.

• MultiSportCard.

• Meal vouchers.

• Thorough onboarding experience with colleagues.

• Modern and conveniently located workspaces across Europe.

• Options for remote or hybrid work with identical technical equipment at home and in the office.

• Flexible working hours.

• Default 30 days of vacation.

• Opportunity to work from the summer office in Mallorca.

• Ability to work from any EU country.

• Additional day off for Volunteer Day.

• Corporate benefits program offering attractive conditions on various products and services.

• Company and team events.