IT Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily remote IT assistance to team members, primarily within US time zones.

• Oversee the complete employee lifecycle from an IT standpoint, covering onboarding, device provisioning, orientation, training, and offboarding.

• Manage, prioritize, and resolve tickets and requests through the organization’s ITSM system while adhering to established SLAs.

• Set up, configure, and provide support for Mac computers, iPhones, iPads, and associated peripherals.

• Administer Apple devices through MDM, including enrollment, configuration profiles, app deployment, and patch management.

• Handle Apple Business Manager responsibilities, including Automated Device Enrollment, Managed Apple Accounts, and app/license oversight.

• Collaborate directly with Apple for purchasing, warranty issues, repairs, and escalations.

• Manage Google Workspace, including user accounts, groups, and organizational units.

• Administer and support Zoom Meetings, Rooms, and Phone services.

• Track and maintain IT asset inventory, including device assignments, shipping, and recovery processes for remote employees.

• Develop and maintain documentation, knowledge base articles, and self-service guides.

• Contribute to IT initiatives and the ongoing enhancement of processes, automation, and the employee experience.

⛳️ Requirements

• A minimum of 3 years of experience in an IT support or help desk capacity.

• Apple Certified Support Professional (ACSP) certification or demonstrated practical macOS experience.

• Practical experience with an Apple MDM solution and Apple Business Manager.

• Familiarity with administering SaaS platforms such as Google Workspace, Zoom, and Slack.

• Experience with an ITSM or ticketing system.

• Proven track record of providing remote support to a distributed workforce.

• Strong organizational abilities, particularly in IT asset management.

• Customer service driven, with outstanding communication skills.

• Experience in a fast-paced team environment.

• Availability to work hours aligned with the U.S. Eastern Time zone (EST/EDT).

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Potential equity

• Unlimited PTO

• Paid sick leave

• Parental leave