Technical Support Specialist, French Speaking

This is a fully remote position, open to applicants in Morocco, +2 more countries.

📋 Description

• Deliver customer support through phone, chat, and email channels.

• Diagnose and resolve technical issues related to software functionality, configurations, and integrations.

• Work closely with Product Development and QA teams to escalate and address complex problems.

• Record and manage customer inquiries, issues, and solutions in the support system.

• Recognize opportunities for process enhancements.

• Contribute to the creation of knowledge base articles and support documentation.

• Assist in product demonstrations and conduct customer training sessions.

• Keep updated with product features, enhancements, and industry developments.

• Provide constructive feedback to internal teams.

⛳️ Requirements

• A minimum of 2 years of experience in a technical support, customer support, or call center position within a SaaS or technology setting.

• Excellent problem-solving abilities.

• Capability to troubleshoot technical issues in a clear and effective manner.

• Proficiency in French at a C2 level, with strong written and verbal communication skills.

• Proficiency in English at a C2 level, with strong written and verbal communication skills.

• Openness to working in shifts.

• A keen desire to learn and grow.

• A customer-centric approach.

• Dedication to providing high-quality support.

🏝️ Benefits

• Competitive compensation aligned with market rates in the applicant's country.

• Fully remote work within the applicant’s country of residence.

• Attractive stock options.

• Opportunities for learning and development.

• Potential for career advancement.

• Annual paid leave in accordance with country-specific and/or contract norms.

• Country-specific benefits, such as health insurance and pensions, where applicable.

• A dynamic, diverse, and international team culture.